They offer:
- During business hours, callers will be on hold for less than five (5) minutes
- Switchfast resolves basic issues within sixty (60) minutes
- Switchfast resolves 80% of all issues remotely or over the phone
- If a voicemail is left after hours, a return call will be made within fifteen (15) minutes
- If onsite support is required, a Switchfast technician will arrive within one (1) business day
